T-Mobile is preparing for Hurricane Sandy, their engineering teams are continuing to prepare and monitoring the storm. They are setting up regional command centers and staging areas in and around the Eastern Seaboard. These are mostly located in the areas that will have the potential for landfall and severe impact. Throughput the year they have made large investments throughout the entire year in cell-on-wheels(COW’s), extra cell site backup generators, microwave technology equipment, and other equipment and tools. These have helped to enhance the stability of the network and will help with network recovery operations. In addition T-Mobile is has access to additional fuel supplies for generators and company vehicles for the use in network recovery, are coordinating closely with the recovery efforts of local, state and federal agencies in the areas affected by the potential storm, have access to extra fuel supplies for generators and company vehicles, are setting up cell-on-wheels(COW’s), T-Mobile has crisis plans for employees, monitoring evacuation efforts and routes, Equipment is being readied to be trucked into affected areas, and much more! T-Mobile has also complied several tips which can be seen below. T-Mobile has highly suggested that you Keep your phone batteries charged at all times, consider purchasing a portable battery pack and have it charged ahead of time, utilize text messaging to communicate instead of voice calls to save battery, Learn about T-Mobile Wi-Fi Calling: http://support.t-mobile.com/docs/DOC-1680, and if needed you can contact T-Mobile Customer Care at http://my.t-mobile.com, by calling 611 from your T-Mobile handset or dial 1-800-937-8997. For more information on T-Mobile preparation for Hurricane Sandy, please see the press release below. Stay Safe!
Statement: T-Mobile Prepares for Impact of Hurricane Sandy
Readying Network Along Entire Eastern Seaboard, Including Mid-Atlantic and Northeast
Bellevue, Wash. — Oct. 26, 2012
T-Mobile engineering teams are monitoring and continuing to prepare for Hurricane Sandy, establishing regional staging areas and network Command Centers throughout the Eastern Seaboard, and especially in the areas of potential landfall or severe impact, including the mid-Atlantic states of Virginia, Maryland and Delaware; New Jersey, New York and areas north including Connecticut, Rhode Island and Massachusetts.
T-Mobile has made significant investments throughout the year in supplemental cell site backup generators, microwave technology equipment and cell-on-wheels (COWs), along with other tools and equipment to enhance the stability and, when necessary, the recovery of our network operations.
T-Mobile is taking the following additional steps to prepare the company’s network for the potential impact of Hurricane Sandy:
- T-Mobile has access to additional fuel supplies for generators and company vehicles for the use in network recovery and other emergency circumstances.
- Backup generators and fuel tanks for regional network switch operations are being put in place and tested, and fuel is being topped off for all generators in the potential path of Hurricane Sandy.
- Equipment is being readied to be trucked into affected areas to facilitate back-haul or data communication from the cell sites to T-Mobile’s network switches in the event that fixed-line service fails.
- T-Mobile is staging COWs in neighboring markets to move in and provide additional wireless communications capacity in the hardest-hit areas.
- The company is monitoring evacuation efforts and routes, and taking steps to increase wireless capacity in these areas.
- T-Mobile will coordinate closely with the recovery efforts of local, state and federal agencies in the areas affected by the potential storm.
- For employees, T-Mobile has crisis plans in place for those in the path of a storm, and will respond quickly to help safeguard our employees and our facilities.
Tips for T-Mobile Customers
To better facilitate communication during and after Hurricane Sandy, and to alleviate anticipated network congestion, T-Mobile recommends its customers follow these important tips:
- Keep your phone batteries charged at all times. Have an alternative plan to recharge your battery in case of a power outage, such as charging your wireless device by using your car charger or having extra mobile phone batteries on hand.
- Consider purchasing a portable battery pack and have it charged ahead of time so that you will have a back-up source of power for your phone.
- Utilize text messaging to communicate instead of voice calls. Text messaging has a greater success rate in getting through the network during high-usage periods versus voice calls.
- Keep your voice calls short in duration.
- Now is a good time to begin familiarizing yourself with WiFi calling functionality, a unique feature that allows all T-Mobile customers to place calls via WiFi and can come in very handy in the event that the T-Mobile network experiences service delays or disruptions due to capacity issues, power issues, or high winds and severe weather. Learn about T-Mobile Wi-Fi Calling: http://support.t-mobile.com/docs/DOC-1680
- For T-Mobile Customer Care assistance, please visit http://my.t-mobile.com, call 611 from your T-Mobile handset or dial 1-800-937-8997.