Verizon Wireless Rated Highest In Customer Care

0
472
Verizon

J.D. Power and Associates’ 2011 Wireless Customer Care Performance StudySM – Volume 2,  was released today. It rated Verizon Wireless the highest in Customer Care, out of any wireless phone service provider. They received a score of 770, which is above the industry average. John Stratton ,executive vice president and chief operating officer of Verizon Wireless, had to say this about the accomplishment, “Our goal at Verizon Wireless has consistently been to offer an outstanding customer experience and our standing in this latest survey is yet one more signal that our customers vote us the best wireless company in the U.S. We will continue to work hard to ensure that our customers can count on the best network: the best service, and the best lineup of smartphones, tablets and other innovative and reliable wireless devices from the best wireless company, Verizon Wireless,”. Good customer care is something that strive for at Verizon Wireless. Now they are leading the industry not only in coverage but, also in Customer Care as well. Congratulations to Verizon Wireless on a great accomplishment! You can see the official Press Release from Verizon Wireless and J.D. Power and Associates Below.

Press Releas

LATEST J.D. POWER AND ASSOCIATES STUDY RANKS VERIZON WIRELESS HIGHEST IN CUSTOMER CARE

Survey Places Company First Among Major National Providers In U.S. Wireless Industry

BASKING RIDGE, N.J. – Verizon Wireless, provider of the nation’s largest and most reliable 3G network  and the fastest, most advanced 4G LTE network in the world, has been ranked highest in customer care among the major national wireless phone service providers in J.D. Power and Associates’ 2011 Wireless Customer Care Performance StudySM – Volume 2, released today.

Verizon Wireless received a score of 770, which led the segment and was above the industry average.  The study was based on feedback gathered from wireless customers of the four major U.S. providers by J.D. Power and Associates in the first six months of 2011.

“Our goal at Verizon Wireless has consistently been to offer an outstanding customer experience and our standing in this latest survey is yet one more signal that our customers vote us the best wireless company in the U.S.,” said John Stratton, executive vice president and chief operating officer of Verizon Wireless.  “We will continue to work hard to ensure that our customers can count on the best network: the best service, and the best lineup of smartphones, tablets and other innovative and reliable wireless devices from the best wireless company, Verizon Wireless.”

Verizon Wireless offers customers many reasons to choose and stay with the company. Verizon Wireless operates the nation’s largest and most reliable wireless voice and 3G data network and the fastest, most advanced 4G LTE network in the world, and offers quality products and services backed by its award-winning customer service.  For more information about Verizon Wireless, visit www.verizonwireless.com.

The company’s “most reliable network” claim is based on network studies performed by real-life test men and test women who conduct more than 3.5 million voice call attempts and more than 19 million data tests annually on Verizon Wireless’ and other national wireless carriers’ networks while traveling more than 1 million miles in specially equipped, company-owned quality test vehicles.  For more information about Verizon Wireless testing, go to:http://aboutus.vzw.com/bestnetwork/reliability.html.

Advertisements