AT&T has getting a very nice honor and award for the second year in a row, they have been ranked highest in customer service by JD Power! This is the second year they have gotten highest in customer service in the wireless industry. AT&T has many customers and they serve them in many different ways. From providing walk through and support guides on new devices online to having an easy troubleshooting support team. They are there to make sure you enjoy the carrier and the phone to the fullest. If you want to visit a retail store for technical support, you can easily schedule an appointment online. They are utilizing tablets in their retail locations to provide an easier and faster experience for the customer. Many of there stores are becoming smarter as well. Congrats to AT&T on being number 1 for customer service!